Project Management Office

Telecommunication Services

Technology Operations

Printing Services

Technology Applications

AIS Training & Support

Telecommunications Services: Functions and Responsibilities

We support Prince George’s County Public Schools in the following ways:

Providing Account Creation and Management of Email Services Providing Account Creation and Management of Web Services Providing Quality Technology Training Providing User Support through:

Direct telephone, email, and fax support to all PGCPS - IT customers First level (front-line) support service and the front door to other customer service groups in the Information Technology Department Desktop computer repair, maintenance, and installation Development of detailed, easy-to-follow, Help Guides and Manuals Software, Hardware, and Network troubleshooting System problem tracking and reporting Contractor Services for computers and printers

Ensuring that all system personnel have appropriate and easy access to the technological tools and information necessary to achieve the school system’s mission Disseminating technology standards for the school system Supporting all aspects of the Oracle Implementation Providing and maintaining a robust, dependable WAN backbone and LAN infrastructure

Telecommunications Services Functions & Responsibilities Initiatives Wiring Specs & More