Distance teaching and learning will take many forms. While the approach to learning will be different, our goal is to provide high-quality learning opportunities. PGCPS’ Parent Support Centers will provide assistance in the areas of technology, instruction and access to a variety of relevant resources. The Parent Support Center offers instructional support, guidance, access to technical support, and a process for scheduling appointments for repairs.
To support you, the information and links provided include guidance and how-to documentation on some of the tools that will be utilized in the process of teaching and learning remotely.
Teachers may host live video sessions to provide instruction or to check-in with students using Google Meet or Zoom. Students can also watch video recordings, when available. Your child’s teacher will provide guidance on which tool they will be using. To use Google Meet, students must be signed into their PGCPS Google Account. In using Zoom, students must sign into PGCPS Zoom via Clever to access a meeting. Click HERE for more information and support.
Click HERE for Google Classroom support.
If you have yet to register for your Family Portal account, click HERE to view how to register. Please follow the directions below. The Family Portal allows parents to login to SchoolMAX and view information about their students in real time. This includes attendance data, schedules, and report cards. Parents can activate their account with the following information:
An email address where they can check messages.
Their student’s nine digit student ID number, which can be found on the student report card or student ID card.
The student’s birthdate.
The full address for the student’s primary residence. This may not be something that they can look up themselves. If the student has more than one household and there is some doubt which is the primary, as in the case of split custody, the parent may contact you or the school registrar to get that information.
If your child needs a password reset, you can:
1. Register your child in idm.pgcps.org to avoid the need for assistance with changing your password idm.pgcps.org. This will allow each student to select security questions and then change their password anywhere and at any time independent of a staff member. When changing your password, you must follow the rules below so the password works on all applications.
2. Contact your schools teacher or password administrator to request a password reset
for assistance on accessing Clever, click HERE.
for assistance with setting up your child’s PGCPS chromebook or iPad, click HERE.
Each student attending PGCPS should have their own device. We do not want students to share as each student has to continue their daily school online using the device.
If you are new to the district and your student requires a device, you can pick that up from their school. If you are new to the district and need immediate assistance, email pgcps.family@pgcps.org or call the Parent Hotline at 240-696-6229 and Press 2 for all device related questions.
Hotspots – there are hotspots available for families without broadband access. Contact the Parent Support Center and provide your information. Your school administrator will contact you to arrange a pickup time for your hotspot. One hotspot per household will be provided. You may also email pgcps.family@pgcps.org to request a hotspot with the understanding that you will still need to pickup the hotspot from the school. If emailing, please include your child’s name, student ID, and school in the email. Another useful site: Technology Tips for Parents
Comcast Internet Essentials - the district is promoting Comcast’s Internet Essentials program and supporting the cost for those who qualify. Call 1-855-846-8376. The hours of operation are from 8 am to midnight (EST), seven days a week. You may qualify for free Internet service if you:
