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Information-Instructional Technology Support During Distance Learning

Distance teaching and learning will take many forms. While the approach to learning will be different, our goal is to provide high-quality learning opportunities. PGCPS’ Parent Support Centers will provide assistance in the areas of technology, instruction and access to a variety of relevant resources. The Parent Support Center offers instructional support, guidance, access to technical support, and a process for scheduling appointments for repairs. 

To support you, the information and links provided include guidance and how-to documentation on some of the tools that will be utilized in the process of teaching and learning remotely.

Video Conference Tools

Teachers may host live video sessions to provide instruction or to check-in with students using Google Meet or Zoom. Students can also watch video recordings, when available.  Your child’s teacher will provide guidance on which tool they will be using. To use Google Meet, students must be signed into their PGCPS Google Account. In using Zoom, students must sign into PGCPS Zoom via Clever to access a meeting. Click HERE for more information and support.

Google Classroom 

Click HERE for Google Classroom support.

Family Portal Access

If you have yet to register for your Family Portal account, click HERE to view how to register. Please follow the directions below. The Family Portal allows parents to login to SchoolMAX and view information about their students in real time. This includes attendance data, schedules, and report cards. Parents can activate their account with the following information:

  1. An email address where they can check messages.

  2. Their student’s nine digit student ID number, which can be found on the student report card or student ID card.

  3. The student’s birthdate.

The full address for the student’s primary residence. This may not be something that they can look up themselves. If the student has more than one household and there is some doubt which is the primary, as in the case of split custody, the parent may contact you or the school registrar to get that information. 

Password Help

If your child needs a password reset, you can:

1. Register your child in idm.pgcps.org to avoid the need for assistance with changing your password idm.pgcps.org. This will allow each student to select security questions and then change their password anywhere and at any time independent of a staff member. When changing your password, you must follow the rules below so the password works on all applications.

  • Passwords must be at least 8 characters (do not use your name).
  • Passwords cannot contain repeating characters  rr, ss, etc.).
  • Passwords must contain at least 1 number (do not use 0 or 1).
  • Passwords cannot be reused within 180 days.

2. Contact your schools teacher or password administrator to request a password reset

Clever Access Support 

for assistance on accessing Clever, click HERE.

Setting Up Your PGCPS Device 

for assistance with setting up your child’s PGCPS chromebook or iPad, click HERE.

Devices and internet connection

Each student attending PGCPS should have their own device. We do not want students to share as each student has to continue their daily school online using the device.

  • If we have already provided your student a Chromebook during the spring school closure, your child will continue to use that assigned device. 
  • If the device is not working, please coordinate with the school to get a replacement device.
  • If the device has been damaged, please follow the instructions on the Student Device Usage Agreement Form and refer to the signed document received when the device was distributed referencing under incidence coverage and associated costs.  Please You must bring back the device and all associated supplies that was given to you. Please bring your student and his/her ID card to check out a new device.
  • If you are new to the district and your student requires a device, you can pick that up from their school. If you are new to the district and need immediate assistance, email ​pgcps.family@pgcps.org ​ or call the Parent Hotline at  240-696-6229 and Press 2 ​ for all device related questions.

Internet Access

Hotspots – there are hotspots available for families without broadband access. Contact the Parent Support Center and provide your information. Your school administrator will contact you to arrange a pickup time for your hotspot. One hotspot per household will be provided. You may also email pgcps.family@pgcps.org to request a hotspot with the understanding that you will still need to pickup the hotspot from the school. If emailing, please include your child’s name, student ID, and school in the email.  Another useful site: Technology Tips for Parents

Comcast Internet Essentials - the district is promoting Comcast’s Internet Essentials program and supporting the cost for those who qualify. Call 1-855-846-8376. The hours of operation are from 8 am to midnight (EST), seven days a week. You may qualify for free Internet service if you:

  • Are eligible for public assistance like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI and others.
  • Live in an area where Comcast Internet Service is available.
  • Have not subscribed to Comcast Internet within the last 90 days.