Under the direction and supervision of the Director of Employee and Labor Relations, the Employee and Labor Relations Assistant works as part of a team and provides high quality administrative support to the Department of Employee and Labor Relations (ELRO). The ELRO Assistant provides exceptional customer service and serves as a liaison to other departments, staff. Communicates with staff and customers at various levels.
Supports the accomplishment of the human resource division mission and objectives by completing diverse and complex administrative duties that support the Department of Employee and Labor Relations;
Establishes and maintains strong, positive working relationships with all customers and staff to support the delivery of efficient and effective services;
Implements processes, standard operating and administrative procedures, negotiated agreements, local, state and federal regulations;
Drafts and prepares memos, correspondence, forms and other documents, materials and presentations, reviewing for accuracy and completeness prior to submission;
Supports day-to-day office functions by scheduling and coordinating appointments and meetings, arranging travel, and processing assigned business actions;
Answers phone and conducts business using various forms of communications to disseminate information and assist customers;
Assists with data collection, creates and maintains spreadsheets and accurately compiles, organizes, and prepares information for various projects, reports, meetings and presentations;
Organizes, prepares and maintains records and data related to the Department of Employee and Labor Relations;
Prepares and processes files;
Assists office and school-based staff by responding to general inquiries and provides support related to department functions;
Completes special administrative projects as assigned;
Utilizes information technology and adapts to new technologies quickly; and
Performs related duties as assigned.
Two years of experience working in a fast paced, high volume office or related customer service positions;
Customer focus and professional; accuracy and high quality customer service;
Effective communication; collaborates with others;
Drives results; strong sense of urgency;
Cultural sensitivity;
Committed partner, personal credibility;
Technology utilization and proficiency;
Maintains confidentiality;
Ability to carry out continuing assignments with limited supervision;
Ability to assemble and organize data;
Ability to keep complex clerical records and to prepare accurate reports from such records;
Ability to prepare effective correspondence on routine matters and to perform routine office management functions;
Ability to establish and maintain effective working relationships with other employees and the general public;
Ability to operate a computer with proficiency; and
Ability to perform routine and diversified clerical work involving independent judgment; and good interpersonal skills using tact, patience and courtesy.
High School diploma or GED required. Must have successfully completed classes or course work resulting in proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, etc.) report generating software and other technologies and be skilled in using the Internet for work related research.
>None Required.
No direct supervisory responsibilities.
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.
The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.
Not a member of a bargaining unit.