Position: Facility Management System Technician II

Position Summary:

Under general supervision, the Facility Management System Technician II performs skilled technical work in the use, modification, implementation, training and monitoring of the Building Services’ maintenance work order system and related software.  The incumbent of this position is responsible for supporting the proper use of the software in all schools and offices, and provides solutions to streamline use and collect data for the department. The Facility Management System Technician II provides training as needed to user groups and troubleshoots computers and mobile devices as related to the use of the software both remotely and through onsite visits. 

Duties and Responsibilities:

• Visits schools and offices to provide solutions and best practices to all user groups of the work order software;
• Oversees and monitors the use of the Building Services’ maintenance work order system and related software, (i.e., facilities use, inventory, preventative maintenance, facilities automation, etc.);
• Provides training for user groups of the software as needed;
• Troubleshoots computer and mobile devices related to the use of the work order software, onsite or remotely;
• Provides recommendations for the improvement of the overall use of the software;
• Assists with creating standard operating procedures and administrative procedures for the department;
• Assists with generating reports and analyzing data pertaining to the use of the software;
• Assists in administering contracts, inspecting projects, and taking part in software demonstrations and technical evaluations;
• Initiates work orders which include budget code, cost estimate of labor and material, and scheduled date of work;
• Reviews work orders for accuracy and reports deficiencies;
• Enters materials, labor hours, status, and details of the work completed in the online work order management system;
• Assists with updating the Building Services’ website to include up-to-date handbooks, user guides and general information regarding the work order system; and
• Performs other duties as assigned.

Qualifications:

• Comprehensive knowledge of the use of technology, computers, mobile devices and software;
• Ability to create reports and analyze data;
• Ability to understand and follow oral and written instructions;
• Ability to determine manpower, material and time required; and
• Knowledge of technology (computer and/or mobile device) to enter materials, labor hours, status, and details of the work completed into the online work order management system.

Education and/or Experience Requirements:

High School diploma required; additional coursework/certifications in the technology field preferred.  A minimum of five (5) years of experience with databases and use of technology, computers and software, preferably in the assigned functional area.

Certification:

Possession of an appropriate and valid Maryland Motor Vehicle Operator’s License with driving record indicating five (5) or fewer current points of which no more than three (3) shall have been accumulated as a result of traffic violations while operating a Board of Education vehicle.

Supervisory Responsibilities:

No direct supervisory responsibilities.

Physical Demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

Working Environment:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.

Additional Information:

Deemed as essential personnel; may be required to work day, night or weekend hours to meet the operational needs of the department.