Position: Identification Management Clerk

Position Summary:

Under the direction of the Background Unit Supervisor, the Identification Management Clerk performs office and clerical work of limited complexity. An employee in this class is responsible for performing clerical tasks using skills that can be readily learned by on-the-job training. Advice is received on unusual work problems and work is usually reviewed or checked upon completion.  The primary responsibility of the Identification Management Clerk will be the processing and printing of identification badges for employees.

Duties and Responsibilities:

• Takes photographs for identification cards and maintains photos of employees;
• Ensures accuracy of the information entered into the access control system for new and separating employees;
• Maintains a database for cards that are lost or stolen and issues replacement cards as necessary, which requires the ability to receive and handle money;
• Dispenses factual information of a routine and repetitive nature by phone or by using appropriate form letters;
• Respects the privacy of others, and maintains the confidentiality of information to which exposed;
• Provides clerical support to the team; schedules appointments as needed for staff;
• Provides prompt, courteous service; assists with high volume of calls and visitors, routing as appropriate to staff and/or offices;
• Assesses customer needs through effective questioning and listening skills in an attempt to complete calls in a timely and accurate manner;
• Supports the monitoring of purchasing needs associated with consumable stock (e.g., forms, identification badges);
• Performs duties with operational excellence and customer experience as a driving focus;
• Performs other duties as assigned.

Qualifications:

• Must have exceptional organizational skills;
• Must be results oriented with a strong sense of initiative and urgency;
• Must have demonstrated ability to build rapport and cooperative relationships;
• Must have excellent interpersonal and communications skills, both oral and written;
• Ability to deliver effective customer experience and take appropriate and immediate action with a primary focus in meeting the customer’s needs and concerns;
• Must be skilled in Microsoft Office Suite and skilled using the identification card equipment; and
• Ability to work effectively as a team member in order to move toward the completion of goals.

Education and/or Experience Requirements:

High school graduate or GED required, with a minimum of 3 years of office experience preferred. Experience in clerical work which provides the required knowledge, skills and abilities highly desired. 

Certification:

None required.

Supervisory Responsibilities:

No direct supervisory responsibilities.

Physical Demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

Working Environment:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.

Additional Information:

None