Position: IT Technician I

Position Summary:

Under the direction of the Information Technology Supervisor, the Information Technology Technician I will provide Help Desk and Tier I onsite computer/network support for schools and offices within Prince George's County Public Schools. The incumbent will work closely with other IT technicians and engineers in accordance with Information Technology standards and policies to provide excellent customer support to schools and offices.

Duties and Responsibilities:

• Troubleshoots and resolves Tier I computer and internet connectivity issues for schools and offices;
• Installs and/or troubleshoots computer-related and peripheral devices (video, sound, modem, printer, scanner, camera, etc.);
• Installs and configures network equipment;
• Provides high quality Help Desk and onsite Tier I end-user support;
• Ensures all Help Desk tickets are documented and followed up for resolution;
• Provides research and knowledge-base documentation;
• Assists other field and Help Desk based technicians as needed;
• Provides assistance and support to IT Technician IIs, IT Technician IIIs and the Lead Technical Training Manager/Engineer to resolve Tier I issues; and
• Performs other duties as assigned.

Qualifications:

• Fundamental knowledge of Windows operating systems, Google suite, Oracle End User Application, Microsoft Office, Asset Management System (AMS) and Mac OSX;
• Fundamental knowledge of PC/server hardware repair, maintenance and OS installations;
• Ability to work cooperatively as a team member;
• Must be detail oriented and have the ability to prepare various reports for upper management;
• Ability to follow standard operating procedures;
• Excellent customer service and communication skills; and
• Must be able to work individually and as a part of a team.

Education and/or Experience Requirements:

A high school diploma required; preferably supplemented with additional coursework and/or training in hardware and/or network repair.  Two (2) years of related experience preferred.

Certification:

None required.

Supervisory Responsibilities:

No direct supervisory responsibilities.

Physical Demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch, crawl, climb a ladder, and work in confined spaces. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs.

Working Environment:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.

Additional Information:

Driver’s license is required inasmuch as there will be a need to travel to sites throughout the school district.