Position: IT Technician II

Position Summary:

Under the direction of the IT Supervisor, the Information Technology Technician II is responsible for managing the technology infrastructure in assigned schools and administrative buildings. The incumbent is responsible for maintaining the technology infrastructure, which includes desktops, laptops, printers, copiers, peripheral devices, operating systems, productivity software, administrative software and educational software. The IT Technician II is responsible for the inventory management of all computer related equipment and maintaining inventory of all wiring closet equipment and school/office based servers.  The incumbent is responsible for tracking, managing and resolving Tier I and Tier II service requests and providing excellent customer service to all school/administrative office staff.  

Duties and Responsibilities:

• Maintains inventory of all technology in assigned schools and/or offices;
• Tracks all service requests in the systemic help desk application; this includes closing tickets and entering solutions into the help desk application;
• Images and configures computers;
• Performs Tier II level repairs on devices under and out of warranty;
• Tracks all lost and damaged equipment;
• Assigns and updates equipment assignments in the Asset Management System (AMS);
• Provides Tier II technical support for all staff in assigned schools and offices;
• Provides end user training on the use of equipment and general (administrative and productivity) software use;
• Utilizes remote technologies to support users where applicable;
• Assists central IT staff or contractors when installing network equipment, servers and switches in schools and administrative buildings;
• Troubleshoots network issues with central IT staff;
• Works with IT procurement personnel for technology procurements;
• Works with team of IT staff to provide excellent customer support;
• Manages student user accounts for schools;
• Prepares for annual technology audit from central office;
• Participates in mentoring new IT Technicians;
• Attends IT Technician II monthly meetings and summer training activities provided by the Division of Information Technology; and
• Performs other duties as assigned.

Qualifications:

• Fundamental knowledge of how a network operates;
• Fundamental knowledge of how a variety of operating systems function as stand-alone and networked;
• Ability to work cooperatively as a team member;
• Effective human relations skills and oral and written communications skills;
• Must be detailed oriented and have the ability to prepare various reports for upper management;
• Ability to follow standard operating procedures;
• Excellent customer service skills;
• Must be able to work individually and as a part of a team; and
• Willingness to work a flexible schedule; may be required to work in several schools and offices.

Education and/or Experience Requirements:

Associate’s degree from an accredited college or university in a technology field required. In lieu of the education requirement, two (2) years of directly related successful work experience which provides the required knowledge, skills and abilities may be substituted. 

Certification:

A-Plus Certification, Microsoft Certified Professional or Microsoft Certified Systems Engineer preferred.

Supervisory Responsibilities:

No direct supervisory responsibilities.

Physical Demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch, crawl, climb a ladder, and work in confined spaces. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs.

Working Environment:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.

Additional Information:

Driver’s license is required inasmuch as there will be a need to travel to sites throughout the school district.