Position: IT Telecommunications Technician I

Position Summary:

Under the direction of the Supervisor of the Office of Telephone Services and Data Wiring, the IT Telecommunications Technician I will be responsible for providing technical and administrative support for this office.

Duties and Responsibilities:

• Receive, process, and resolve questions and problems that arise from the use of telephones, smart phones, cell phones, and network drop issues countywide; 
• Create, manage, and assign helpdesk tickets to contractors daily to ensure jobs are completed and closed;
• Review and evaluate requests for additional service;
• Review monthly invoices for all repair work, local and long distance service and process payment;
• Maintains records of all service requests and budgetary expenditures;
• Ensures that the Supervisor and users are kept informed of operations;
• Preparation of requisitions for materials and services; 
• Programming of existing telephone system, and mobile devices, as required;
• Review bills for cellular service and distributes them monthly to the departments;
• Communicate frequently with system Administrators, Principals and Supervisors;
• Understanding of basic E-Rate procedures;
• Works with Supervisor to prepare scopes and review responses to Invitations to Bid and Requests for Proposals for telecommunications service; and
• Review performance of contractors and other service providers.

Qualifications:

• Excellent knowledge of Hosted VoIP system, POTS lines;
• Good knowledge of telecommunications and data infrastructure;
• Thorough familiarity with Google docs, Help deck application and VEC portals; 
• Expertise using Oracle iProcurement; 
• Excellent oral and written communication skills; 
• Ability to work cooperatively as a team member; and
• Ability to work under pressure.

Education and/or Experience Requirements:

High school diploma/GED required.  Associates degree preferred or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.  Two to five years of progressive work experience working in telephone services and data wiring.

Certification:

None required.

Supervisory Responsibilities:

No direct supervisory responsibilities.

Physical Demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms, stoop, kneel, crouch, crawl, climb a ladder, and work in confined spaces. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs.

Working Environment:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.

Additional Information:

None.