Position: Worker’s Compensation Assistant

Position Summary:

Under the direction of the Supervisor of Risk Management, this position performs diverse and complex administrative duties to support the worker’s compensation function within the Department of Risk Management. Work involves the timely processing of claims and liaison with third party claims adjustors. The incumbent is also responsible for timely processing of occupational disability leave.

Duties and Responsibilities:

• Answers questions and provides information to employees in person, by telephone, and in writing, in accordance with established departmental policies and regulations;
• Processes worker’s compensation initial report of injury;
• Monitors employee absence due to worker’s compensation claim;
• Approves occupational disability leave;
• Collaborates with Payroll/Benefits Offices as relates to occupational disability leave;
• Represents the department to internal and external individuals and group as it relates to worker’s compensation program;
• Prepares correspondence and schedules meetings as requested;
• Keeps detailed and accurate records;
• Maintains data base of employees using occupational disability leave;
• May enter data directly into third party database;
• Researches errors and corrects data;
• Reaches and resolves employee problems relating to worker’s compensation claims; and
• Performs other duties as required.

Qualifications:

• Good knowledge of Microsoft Word, Excel and Power Point;
• Knowledge of Maryland Worker’s Compensation process and procedures;
• Experience in customer service;
• Ability to treat information and records confidentially;
• Familiarity with Maryland State laws relating to Worker’s Compensation;
• Must be proficient in Microsoft Office Suite (Excel, PowerPoint, Work, Outlook, etc.), report generating software, and be skilled in using the internet for work related research;
• Must be able to multi-task and quickly analyze issues, shift priorities, and cope with ambiguity in a fast paced environment; and
• Must speak, write, and read English fluently, and be able to interact positively with all levels of staff and broad base of customers.

Education and/or Experience Requirements:

High school graduate required; Associates degree preferred.  Must have a minimum of two (2) years of human resources or insurance related experience.

Certification:

None required.

Supervisory Responsibilities:

No direct supervisory responsibilities.

Physical Demands:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, sit, and use fingers, tools or controls. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, the ability to adjust focus, and depth perception. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

Working Environment:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of the job.

Additional Information:

None.