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Student and Family FAQs

What information was involved?

  • Through the investigation, the outside forensic specialist determined an unauthorized actor may have viewed or acquired individuals’ name, medical information, health insurance information, Social Security number, driver’s license number, financial account number, and passport number. 
  • The specific information varies per person and those details are shared in USPS mailings to the impacted individual.

Should all students expect a letter?

  • Experian is a third-party vendor assisting PGCPS with the mailing of letters (in English, Spanish and French) regarding this incident.
  • Experian is mailing letters to those identified in the investigation by the outside forensic specialist. Those would include individuals who an unauthorized actor may have viewed or acquired an individuals' personal information. 

What is included in the letters mailed home?

  • The letters include similar information to what is provided on the PGCPS website– description of the incident, steps PGCPS is taking, and PGCPS’ offer of free credit monitoring through Experian.
  • The letter includes the specific impact to the individual as the accessed information varies per person.
  • Additionally, the letter includes an individuals’ unique activation number 

Does everyone have the same information impacted? 

  • No. The outside forensics specialist determined the information present in the files that may have been viewed or acquired as a result of this incident varies per person.

What does it mean if I did not receive a letter?

  • It is possible, PGCPS did not have an accurate current mailing address for the individual. 
  • It is possible that the investigation did not conclude any specific personal information of an individual  was viewed or acquired as a result of this incident. 
  • To ensure your questions are answered in a timely manner, please call our dedicated assistance line at 833-918-1251, Monday through Friday from 9AM to 11PM ET, and Saturday and Sunday from 11AM to 8PM ET, excluding U.S. holidays. Please provide engagement number  B116751

Who is Experian and why am I being directed to them?

  • Experian is a third-party vendor assisting PGCPS with the mailing of letters regarding this incident.
  • Experian is also providing a dedicated call center to answer questions from individuals regarding the incident.
  • You can reach Experian on the dedicated assistance line at 833-918-1251. You can also share engagement number B116751 or provide your unique activation number enclosed in the mailed letter. 

How do I sign up for credit monitoring for my minor?

  • To help protect an individual’s identity, we are offering complimentary access to Experian IdentityWorksSM
  • To start monitoring your minor dependent’s personal information, visit the Experian IdentityWorks website to enroll:
  • Provide your activation code: ABCDEFGHI (found on pg. 3, 8 or 13 letter mailed to via USPS, depending on the language)
  • Provide your minor’s information when prompted
  • To ensure your questions are answered, call the dedicated assistance line at  833-918-1251
  • Be prepared to provide the engagement number B116751

Is my PGCPS password safe?

  • Out of an abundance of caution, PGCPS forced a reset of all passwords, and all students were issued new passwords for the 2023 – 2024 school year.
  • Students are required to use new passwords. Your child’s school can assist with the new password and access, as necessary.

How do I keep my passwords secure?

  • A password helps you keep your information safe.
  • DO NOT share your passwords.
  • DO NOT post them in public forums.

How do I keep my information protected?

  • DO NOT link your personal accounts to your PGCPS account.  For example: your home alarm or social media profile.
  • DO NOT access your PGCPS account from a public wi-fi.
  • DO NOT use your PGCPS email address to register on sites that aren’t educational.
  • Be mindful when clicking on links or opening documents. 
  • If you are unsure, contact the sender before opening, either by phone or in person.  If the link or document prompts you to enter your PGCPS username and password, be extra cautious and report to a school administrator.

What should I do if I suspect my password has been compromised?

  • Immediately report the situation to a school administrator