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Employee IT Service Desk

8437 Landover Road
Landover, MD 20785
call center adults
Phone No.
Fax No.

Key Services

  • Service Request Management 
  • Issue Resolution


Employee IT Service Desk Contact


For urgent Technical Support Monday through Friday 7:00AM to 4:30PM, call 301-386-1549.

  • Press 1 for password support 
  • Press 2 for Oracle support 
  • Press 3 for SchoolMax support 
  • Press 4 for network or wireless issues 
  • Press 5 for general computer,  peripheral or software issues  
  • Press 6 for Spanish  (subject to availability) 

                                Submit a Ticket                        

Note: When submitting a ticket online email responses can typically be expected within 24 hours. This may vary slightly during seasons of peak support, including: the start of a school year through October and on a cycle of every 90 days from the start of the school year, as employee passwords are required to renew every 90 days.

Are you a district staff member in need of assistance submitting a ticket?  

                              Help Desk Tutorial 

Are you a parent, student or school community member in need of assistance? 

Please contact your school directly for support. 

Time to change your password? IDM is here 

Shanita Anderson
Supervisor, Information Technology