Employee IT Service Desk

Key Services

• Service Request Management 
• Issue Resolution

Employee IT Service Desk Contact

PGCPS EMPLOYEES ONLY  

For urgent Technical Support Monday through Friday 7:00AM to 4:30PM, call 301-386-1549.

• Press 1 for password support 
• Press 2 for Oracle support 
• Press 3 for SchoolMax support 
• Press 4 for network or wireless issues 
• Press 5 for general computer,  peripheral or software issues  
• Press 6 for Spanish  (subject to availability) 

                                Submit a Ticket                        

Note: When submitting a ticket online email responses can typically be expected within 24 hours. This may vary slightly during seasons of peak support, including: the start of a school year through October and on a cycle of every 90 days from the start of the school year, as employee passwords are required to renew every 90 days.

Are you a district staff member in need of assistance submitting a ticket?  

                              Help Desk Tutorial 

Are you a parent, student or school community member in need of assistance? 

Please contact your school directly for support. 

Time to change your password? IDM is here